Return Policy
We want you to be satisfied with your FirsTime & Co. purchase, and we make every effort to be clear about our simple refund policy.
- You may cancel your order for a full refund before the item ships within 24 hours.
- Once the product has been received, there will be no returns. If damaged or defective, products may be refunded minus the cost of shipping within 30 days.
- Damage caused by the customer's handling, transportation or use will not be covered.
- It is the customer's responsibility to ensure that the product(s) purchased will fit into the desired room.
- To start the process, just fill out our contact us form or email customerservice@firstime.com, and we will send you further instructions. Proof of purchase is required. Upon verification, we will process your refund.
- Please allow 2-3 business days for processing.