Return Policy

We want you to be satisfied with your FirsTime & Co. purchase, and we make every effort to be clear about our simple refund policy. 

  • You may cancel your order for a full refund before the item ships within 24 hours. 
  • Once the product has been received, there will be no returns. If damaged or defective, products may be refunded minus the cost of shipping within 30 days. 
  • Damage caused by the customer's handling, transportation or use will not be covered. 
  • It is the customer's responsibility to ensure that the product(s) purchased will fit into the desired room. 
  • To start the process, just fill out our contact us form or email, and we will send you further instructions. Proof of purchase is required. Upon verification, we will process your refund.  
  • Please allow 2-3 business days for processing.